Responsibilities

SUMMARY

Post and balance daily work for the WM Department:  Reconcile demand deposit account and voucher account and resolve errors.        ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer phones, greet customers, open, date and distribute daily mail to appropriate individuals.  Prepare certified and overnight mail for the department
• Image documents, maintain retention list and destroy old files
• Assist WM Administrators opening new accounts (prepare and organize files). 
• Maintain customer information changes
• Obtain obituary and legal notices that apply to WM accounts.  Scan and file in client files
• Maintain birthday ticklers and send out greeting cards as needed.
• Order bank supplies
• Notarize documents as needed
• Maintain ticklers
• Prepare monthly pledge report
• Help maintain closed files in storage room, dispose of documents based on retention schedule
• Prepare receipts and maintain Will and Standby trust files
• Balance Federated statements daily and monthly
• Pull and distribute daily reports (FIS/Charlotte)
• Vote proxies and maintain proxy file
• Control safekeeping vault key for entry
• Act as Administrative Assistant to the SVP/WM Manager
• Prepare monthly bank calendar
• Backup department personnel as needed
• Other duties as assigned